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Key Considerations in Choosing an Attended Automation Solution


In a world in which AI assistant tools like Apple’s Siri exist, it’s not too difficult to understand what attended automation refers to. Attended Automation or Robotic Desktop Automation won’t tell you what the weather is going to be like tomorrow or help set timers in the kitchen, but, just like popular virtual assistants, it’s a tool that’s designed to sit on a device (in this case, a computer desktop) and enhance productivity by offering assistance.

In the case of Attended Automation, that assistance is likely to take the form of business assistance by monitoring an employee’s desktop in the background and then chiming in with helpful suggestions when needed. That help could take the form of on-the-job training when someone is learning a new process, providing guidance or recommendations, or even improving compliance by making sure that policies, procedures, and regulatory directives are followed correctly.

In all, Attended Automation can be a game-changer for businesses and organizations. But what are the key considerations that should be observed when selecting the right Attended Automation solution for your workplace? Here are four of the big ones.

Define your use-cases

It’s not your job to understand all the finer points of Attended Automation and Robotic Desktop Automation. But what you should know in order to pick the right vendor is how you’re going to be using the solutions on offer. Being able to be as specific as possible about your needs for Attended Automation will make it easier to assess possible candidates. Much as you would have answers about the requirements for a new car, television, vacation, smartphone, or any other purchase, make sure that you know exactly what you’re hoping to get from an Attended Automation solution. It could be that these are widely available solutions, or ones that are not yet possible with current technology. Either way, being able to articulate precise expectations will help to vet candidates.

Vendor details

It might sound obvious, but making sure that you’re looking at vendors in a position to help you is essential. Not every vendor will be willing or able to service every region. This isn’t just about choosing a vendor who lives geographically close to where you’re based (although, when it comes to time zones and the like, this might help.) It also means ensuring that vendors support every geographic location that you may be working in. Scalability of solutions is additionally very important. Consider your growth plans for the future, and whether vendors you’re talking with will be able to continue supporting you. In some cases, it’s a good idea to work with vendors you already deal and have a relationship with. Look to see if they offer Attended Automation tools. 

Assessing pricing

There’s no one-size-fits-all pricing solution for Attended Automation. Consider different prices and what these will net you. This is about more than just the up-front cost of the service. The lowest figure quoted isn’t necessarily the one that you should go for. For one thing, the price given for an Attended Automation bot isn’t just for the bot itself; it’s also to cover setup costs, continuing user support, maintenance, and more. For another, an effective Attended Automation bot can be a major boon when it comes to return-on-investment. If a more sophisticated, more expensive bot could increase productivity considerably more than a less expensive one, the pricier option may prove to be better value for money. 

Finally, as noted above, don’t just think about your startup in its current situation. You may need to scale up or scale down in the future. This may affect the prices you’re given. Make sure to weigh all of this up as part of your decision.

How intuitive is it?

Most people have had the experience of installing a piece of software that lists hundreds of features it supposedly boasts, only to come away disappointed because it is poorly designed and makes finding and using these extremely difficult. Don’t simply be dazzled by the listed features an Attended Automation product supposedly offers.

If you’re going to introduce these tools into your business or organization’s workflow, ensure that you have selected a tool which is intuitive and fits seamlessly within your present systems. A tool without a steep learning curve, that will immediately be able to slot into existing workflows, is more likely to be embraced by users. This, in turn, will help employees to see the potential benefits such tools can offer — rather than being worried about the common refrain of AI stealing jobs.

Picking the right solution

Attended Automation is one of the most useful new tools you can implement within an enterprise setting. It can result in more productive, happier, more efficient business operations and employees — and is flexible enough to be used in a wide variety of industries. Just make sure you pick the solution that is right for your company. You won’t regret it!