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Digital Edge
Home»News»SSS Account locked? Here’s How to Unlock It
News

SSS Account locked? Here’s How to Unlock It

Michael JenningsBy Michael JenningsJul 10, 2024Updated:Aug 7, 2024No Comments4 Mins Read

Sss Account Locked

When you’re keen to log into your My.SSS account to check contributions, apply for a salary loan, or handle essential transactions, encountering the “Your Account is locked” message can be quite frustrating.

It’s a common issue among new users of My.SSS who get locked out due to mistakes in login credentials or forgetting them altogether. If you’re facing this problem, you’re likely not alone.

But don’t fret. This article will walk you through straightforward steps to regain access and unlock your SSS account.

Contents hide
1 Why Is My SSS Account Locked?
2 If your SSS account is locked, here’s what you can do.
3 Steps to Restore a Locked SSS (Member) Account
3.1 Using Your Email Address
3.2 Answering Security Questions
3.3 Check the Email from SSS and Reset Your Password
3.4 Option 2: Answering Security Questions

Why Is My SSS Account Locked?

Your.SSS account can be locked if you enter an incorrect user ID, password, or both, at least five times consecutively. This is often due to unintentional errors in login details.

SSS does not display the password entered as dots, making it difficult to confirm its accuracy. Members may also need to remember their user ID or password and make several attempts to guess them.

If you have forgotten your password, follow these steps to reset it instead of risking locking your SSS account through incorrect attempts.

If your SSS account is locked, here’s what you can do.

The first step is to stay calm. With most SSS transactions now conducted online, unlocking your account can be done without visiting an SSS office.

Whether you’re an individual member or an employer, the process to unlock your account is similar. You must provide your CRN or SSS number (or Employer ID number for employers) to recover your account online.

Your CRN is on your UMID card, while your SSS number is the unique number assigned when you first registered with SSS. If you need clarification or need to remember your SSS number, refer to this guide for different ways to retrieve it.

Steps to Restore a Locked SSS (Member) Account

If you’re an individual SSS member with a blocked or inaccessible account, here’s how you can reset or retrieve it:

  1. Visit the SSS website and access Member Portal
  2. Select the “Forgot User ID or Password?” link.
  3. Select Your Preferred Account Recovery Method

You have two ways to recover your account:

Using Your Email Address

The first choice involves receiving a link to reset your account via your registered email. To proceed, you’ll need to input your CRN/SSS number and solve a captcha. If you forget or misplace your SSS number, consult a guide for assistance in retrieving it.

Ensure there are no spaces or special characters in your CRN or SSS number. If the system returns an error stating that your number isn’t on record, try submitting it again—it might take a few tries for the system to recognize it.

Answering Security Questions

Alternatively, you can answer security questions you set up previously. Before proceeding, provide your CRN/SSS number and respond to these questions.

I personally set up two security questions while I still had access to my account. If you haven’t set up security questions yet, it’s advisable to choose Option 1 instead to avoid being locked out.

Check the Email from SSS and Reset Your Password

Make sure to check your spam or trash folders if you haven’t found the notification in your inbox yet. Notifications may take some time to arrive, so please be patient. In my case, I received the notification around 20 minutes after requesting it.

Once you receive the email, keep in mind that the password reset link will be valid for 120 hours before it expires.

Sss Account Locked

Option 2: Answering Security Questions

Another way is to answer the security questions you previously set. Before proceeding, you’ll need to provide your CRN/SSS number and your answers to these security questions.

When creating your new password, make sure to follow these guidelines:

  • Your password should have 8-20 characters, combining letters and numbers.
  • The first character must be a letter.
  • Avoid using any special characters in your password.
  • Ensure your password is different from your user ID.

After confirming your new password, click Submit. You’ll then be able to log in to your account using the updated password.

Michael Jennings

    Michael wrote his first article for Digitaledge.org in 2015 and now calls himself a “tech cupid.” Proud owner of a weird collection of cocktail ingredients and rings, along with a fascination for AI and algorithms. He loves to write about devices that make our life easier and occasionally about movies. “Would love to witness the Zombie Apocalypse before I die.”- Michael

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