Holiday gifts and home renovation purchases come with risks, so knowing how and when you can return items is reassuring. Returning items at Lowe’s is simple if you know the time frame.
Lowe’s helps with all your home improvement needs and allows returns for a refund or exchange if you are not satisfied.
Lowe’s generally offers a 90-day return period for most items, though there may be exceptions and special cases. Check Lowe’s website or contact customer service for detailed policy information.
How Does Lowe’s Return Policy Work?
Lowe’s return policy generally allows 90 days to return most items with proof of purchase for a full refund, store credit, or exchange. Eligible items must be new and unused with valid proof of purchase.
Items bought with the following are only eligible for in-store credit:
- Lowe’s gift card
- Refund card
- Merchandise card
Be aware that exceptions and different timelines exist, so check how your purchase affects your return period.
How to Return Holiday Items at Lowe’s?
Lowe’s allows returns on holiday items until the holiday itself. If you buy a holiday item after the holiday, the sale is final and cannot be returned.
Lowe’s 48-Hour Return Window for Select Items
For large appliance purchases, you have 48 hours from pickup or delivery to return them for a full refund. This includes major appliances such as:
- Freezers
- Microwaves
- Washers
- Ovens
- Refrigerators
- Dishwashers
- Dryers
30-Day Return Policy: Lowe’s Items List
You have less than 90 days to return some items for a full refund. Make sure they are still in like-new condition and return any of these items within 30 days:
- Paint
- Televisions
- Air conditioners
- Electronics
- Water heaters
- Highway trailers
Items at Lowe’s with a 1-Year Return Window
Lowe’s allows customers to return most items within a year, whether purchased with a Lowe’s Advantage credit card or not. This includes perennial plants, shrubs, and trees.
Easy Steps to Return Items at Lowe’s
Lowe’s allows returns within 90 days for most items, offering two options: return to a nearby Lowe’s store or ship it back to Lowe’s.
Returning Products at the Store
To return an eligible item to your local Lowe’s store, follow these steps:
- Find the customer service desk or area inside Lowe’s.
- Have your proof of purchase ready.
- If you don’t have a receipt, present an accepted ID like a driver’s license, state ID, passport, or military ID.
You can also generate a return barcode for different types of purchases:
- For online orders: Visit the Check Order Status page on Lowes.com, select the “Online Orders” tab, and enter your email address and order number.
- For store purchases: Visit the Check Order Status page on Lowes.com, select the “Store Purchases” tab, and enter the P.O. number from your store receipt or the order number, along with your email address or phone number.
How to Return Items by Mail?
If you can’t visit a Lowe’s store to return your item, or prefer not to, you have the option to ship it back.
Begin your return online at Lowes.com by visiting the Check Order Status page and following the instructions for online or in-store purchases.
When sending items, please ensure you:
- Pack the items with all their accessories, original packing materials, and guides.
- Print a return label to put inside the box and a shipping label for the outside.
- Return the item by taking it to your nearest post office or shipping center.
How to Return Items Without a Receipt?
If you don’t have your receipt and need to return an item, don’t worry. Lowe’s might be able to track down your receipt if you provide one of the following:
- The credit card used for the purchase
- Checking account details used for the purchase
- MyLowe’s card
- Your phone number
If they find the receipt in their system, you could receive a refund or store credit based on Lowe’s decision and the receipt’s validity.
If you can’t show a valid purchase proof and they can’t find your receipt, you might still manage a return.
If Lowe’s verification system approves you after you provide a valid ID and your phone number, you could get a refund or store credit. However, this outcome isn’t guaranteed.
Last Thoughts
Lowe’s allows 90 days from the purchase date to return products for a full refund. This gives you enough time to determine whether to keep the item.
Returning items at Lowe’s is easy because you can either bring them back to the store or start the return process online and send them back by mail.
