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Support rep training is a highly researched topic in the realm of customer experience. At the same time, support rep managers remain…
As big of a problem as attrition is, very few companies take the proper action to reduce their employee turnover. In no…
Whether you’re looking to hire an inbound call center rep or you are an inbound rep and are looking to better yourself…
One thing that is bound to happen with a portable device that you own is that you’re going to have to recharge…