Author: Michael Jennings
Michael wrote his first article for Digitaledge.org in 2015 and now calls himself a “tech cupid.” Proud owner of a weird collection of cocktail ingredients and rings, along with a fascination for AI and algorithms. He loves to write about devices that make our life easier and occasionally about movies. “Would love to witness the Zombie Apocalypse before I die.”- Michael
Clumsy IVR deployment has become a source of customer dissatisfaction, with one-third of customers voicing frustration with automated systems that fail to resolve their questions or issues. Still, IVR can be an excellent tool for enhancing customer satisfaction, but only when deployed properly. Here are three ways companies are using IVR to improve their customer service, which your business can emulate to boost customer satisfaction. 1. It Integrates Voice Support with Other Service Channels One way IVR is improving customer service is making it easier for companies to meet customers’ demand for smooth omnichannel service. Today, a majority of consumers…
If you’re trying to decide on the right server to host your website, you might find yourself overwhelmed by the tremendous amount of hosting choices on the market. It is important to choose a service that will best suit your needs, depending on the kind of site you intend to run as well as if you’ll require more bandwidth or data in the future. The most popular hosting plans offered by web host companies globally are shared, VPS and dedicated servers. Whilst shared hosting is suitable for startups or those with less data going through their sites, it is also…
The characteristics of an efficient classical management theory is a concept that first emerged around the first part of the twentieth century. This theory was based on scientific management that addressed the aspects of effectiveness in the workplace. Even though this concept, emphasized by Frederick Taylor, to enhance employee productivity by creating smaller tasks to be completed during the day may seem archaic to many, it is considered by others to be the foundation of organizational efficiency within organizations providing call center services. Call centers use the combination of human and technological resources to deliver services by telephone. Electronic performance…
Without any doubt, PowerPoint is the king when it comes to create a presentation. It’s been many years of its formation and lots of changes and features are added to it. The only thing where some of you lack is having no idea of how to create stylish or beautiful presentations. This generally happens when it comes to high level of design skills. Auspiciously, there are literally many PowerPoint templates for pretty much any ideas, topics, or concept under one roof. Yes, now you are going to introduce to a site where you can find best PowerPoint templates that can…
This Infographic is courtesy of Flexenable, a leading producer in flexible electronics technology