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Home»Technology»How To Fix BT Hub Flashing Purple?
Technology

How To Fix BT Hub Flashing Purple?

Michael JenningsBy Michael JenningsApr 24, 2023Updated:Feb 26, 2025No Comments5 Mins Read

A flashing purple light on your BT Hub can be frustrating, especially for those unfamiliar with tech issues. This manual offers simple and practical steps to fix the problem. It explains the meanings of different BT Hub light colors and provides easy-to-follow instructions to resolve the purple flashing light issue.

Contents hide
1 Understanding BT Hub Light Colors
2 Causes of BT Hub Flashing Purple
3 Solutions for BT Hub Flashing Purple
3.1 Check for a BT Service Outage
3.2 Verify Microfilter Connections
3.3 Reboot the BT Smart Hub
3.4 Inspect Cables and Devices
3.5 Test Your Phone Line
3.6 Reset Your BT Hub
3.7 Try an Ethernet Cable
3.8 Check BT Broadband Service Status
3.9 Relocate Your BT Hub
3.10 Contact BT Support
4 Additional Troubleshooting Tips
5 Alternative Router Options

Understanding BT Hub Light Colors

Before diving into the solutions, it is essential to understand the various light colors on your BT Hub and what they signify. Each light color indicates the current status of your Hub and helps you identify the issue at hand.

  • Green Light: Indicates that the BT Hub is working correctly and connected to the internet. Green Light
  • Blue Light: Suggests that the Hub is in Smart Setup mode, assisting you in setting up your devices.Blue Light
  • Orange Light: This color signifies that the Hub is attempting to establish a connection to the internet.Orange Light
  • Red Light: Indicates a problem with the broadband connection or the Hub itself.
  • Flashing Purple Light: This is the issue we will address in this guide. It typically means a problem with the connection between the Hub and the Internet.purple Light-btsmarthub

Causes of BT Hub Flashing Purple

There are several reasons why your BT Hub might be flashing purple, including:

  • Service Outage: A temporary issue with your BT Broadband service.
  • Noisy Phone Line: Interference on your phone line could cause connectivity issues.
  • Incorrect Placement of the Hub: Placing the Hub too close to other electronic devices or in an area with poor ventilation can lead to overheating and connectivity problems.
  • Faulty Cables or Devices: Damaged or loose cables can cause connection issues.
  • Incorrect Microfilter Connections: Incorrectly connected microfilters may lead to a weak or unstable connection.

Solutions for BT Hub Flashing Purple

Let’s go through various solutions to fix the flashing purple light on your BT Hub.

Check for a BT Service Outage

Search for “BT Service Status Checker” to find the BT website’s service status tool. Enter your phone number or postcode to check for an ongoing service outage in your area. If there is an outage, wait for BT to resolve the issue.

Check for a BT Service Outage

Verify Microfilter Connections

Search for “BT Hub Microfilter Connection” to find images showing how to connect microfilters. Ensure all devices using your phone lines, such as phones and fax machines, are connected through a microfilter.Verify Microfilter Connections

 Reboot the BT Smart Hub

Search “Rebooting BT Smart Hub” for images illustrating how to reboot your Hub. Unplug the Hub from the power source, wait 30 seconds, and plug it back in. Allow the Hub to restart and see if the flashing purple light resolves.Reboot the BT Smart Hub

Inspect Cables and Devices

Search for “BT Hub Cables” to find images of the cables connected to your Hub. Check all cables for any visible damage or loose connections. Ensure the broadband cable is connected securely to the Hub and the wall socket. If you find any faulty cables, replace them.

Test Your Phone Line

Search for “Testing BT Phone Line” for instructions on checking your phone line for noise or interference. If you hear any crackling or other noise, report it to BT, as this could be the cause of the flashing purple light.Testing BT Phone Line

Reset Your BT Hub

Search for “Resetting BT Hub” for images demonstrating how to perform a factory reset on your Hub. Remember that resetting the Hub will erase all your settings, and you must set it up again.

Try an Ethernet Cable

Look for images of “Connecting BT Hub with Ethernet Cable” to see how to connect your device directly to the Hub. This can help identify if the problem is with your Wi-Fi signal or the broadband connection.
Connecting BT Hub with Ethernet Cable

Check BT Broadband Service Status

Search for “BT Broadband Service Status” to find the BT website’s tool that provides information on the status of your broadband service. If there are any reported issues, wait for BT to resolve them before attempting any further troubleshooting.

Relocate Your BT Hub

Search for “BT Hub Placement” to find images and tips on the best location for your Hub. Ensure it is away from other electronic devices, has proper ventilation, and is positioned in an open space for optimal Wi-Fi signal strength.

Contact BT Support

If all the above solutions fail, search for “Contacting BT Support” to find ways to contact BT’s customer support team. They can provide further assistance and may be able to resolve the issue remotely or send a technician to your location. Contact BT Support

Additional Troubleshooting Tips

Here are some extra tips to consider if your BT Hub is still flashing purple:

  • Make sure your BT Broadband service has been activated. It can take up to 24 hours after the activation date for your service to become fully functional.
  • Disconnect all devices from your phone line, leaving only the Hub connected. This can help you identify if another device is causing the issue.
  • Ensure that all devices connected to your phone line have their microfilter, as this can prevent interference and connection problems.

 Alternative Router Options

If you are still experiencing issues with your BT Hub, consider using a third-party router compatible with BT Broadband. Search for “Best Routers for BT Broadband” to find a list of suitable routers. Remember that using a non-BT router might require additional setup and configuration.

Michael Jennings

    Michael wrote his first article for Digitaledge.org in 2015 and now calls himself a “tech cupid.” Proud owner of a weird collection of cocktail ingredients and rings, along with a fascination for AI and algorithms. He loves to write about devices that make our life easier and occasionally about movies. “Would love to witness the Zombie Apocalypse before I die.”- Michael

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