You may sometimes face problems while sending or receiving emails through Microsoft Outlook. Depending on the cause of the problem, you can get errors like Sending reported error (0x800CCC0D)’ or Receiving reported error (0x80042108).
If you are facing any such error, read on, as we talk about the likely causes and the solutions to fix them.
Causes of Outlook Send/Receive Errors
Some of the common causes of Outlook send/receive errors are:
- There can be connectivity issues like bad or slow Internet that prevent the Outlook client from connecting to the Exchange Server.
- Changes to Outlook’s configurations.
- Problems in Exchange Server.
- If the connection between the client and Outlook server is interrupted midway, Outlook can’t send or receive messages.
- Inaccessible, corrupted, or encrypted data file.
- The operation timed out due to temporary glitches.
- Antivirus and firewall settings that can prevent messages from entering or leaving the device.
- Wrong email account settings.
Solutions to Fix the Outlook Send/Receive Errors
The solution depends on the cause, and if you are unable to point out the reasons for the error, you may have to run through the below solutions one by one until the problem is fixed.
Solution #1: Check the Connection
Let’s start with the simplest solutions first. Check your Internet connection and see if it’s working. Restart your router in case of problems or reach out to your Internet Service Provider if the Internet is down.
But, if the Internet is working and you are unable to access it, troubleshoot your network adapter. To do this,
- Right-click the network icon in your notification tray, and select troubleshoot.
- Alternatively, navigate to the Start button > Settings > Network & Internet > Status.
- Navigate to Change your network settings and select Network Troubleshooter.
- From the list, select your network adapter.
- Follow the steps to troubleshoot your network adapter.
If there are no problems with your Internet, check if the Exchange Server is down, as this can also prevent you from sending and receiving emails.
Solution #2: Check Your Account Configurations
Check if your account settings are correct, as any changes to your account can impact the way Outlook sends and receives messages.
Factors like organizational changes, accidental changes by the administrators, and the use of add-ins can cause alterations in your configuration.
If you have Outlook 2010 or 2013, follow the below steps to check your account settings:
- Close Outlook.
- In the Control Panel, select Mail, and navigate to E-mail Accounts.
- Next, select the email address and click on Change. This will open the email settings.
- Check if the settings are correct and make changes as needed.
- On this screen, you can also click the “More Settings” button to change ports, encryption, and other advanced aspects.
- Click Next to test the settings.
- Restart Outlook.
If the problem was a misconfiguration in your account settings, this should fix the issue.
Solution #3: Look for Suspicious Emails
Sometimes, suspicious emails can be a carrier for a virus or malware that may be blocking Outlook from sending and receiving messages.
Look for any unknown or suspicious emails in your inbox and make sure you delete them. There are two ways to delete these suspicious emails, and they are:
- Access your emails through a web browser, and delete the email messages from your inbox.
- Contact your service provider and ask them to delete your email.
Also, inform your security or IT admin, so they can assess the damage and remediate the problem for you.
Solution #4: Look into Your Antivirus and Firewall Settings
Another potential cause is when your firewall or antivirus settings are changed. This can prevent the Outlook client from connecting to the Exchange Server. Turn off your antivirus and firewall temporarily to see if this fixes the problem.
The exact steps for turning off the settings depend on the manufacturer, so make sure you follow the instructions manual or reach out to the support team of the antivirus or firewall manufacturer.
Solution #5: Clean the Emails in your Outbox Folder
In some cases, emails stuck in the Outbox folder can cause connectivity issues. To address this problem, check your Outbox and clean the emails stuck in it.
The steps for the same are:
- Open Outlook and click the Send/Receive tab.
- Look for the Work Offline icon and click it.
- Navigate to the Outbox and move the messages to the draft folder. If you don’t need those emails anymore, delete them.
- If any email has a large attachment, remove it, and attach it again.
- Click Send.
- Finally, navigate to the Send/Receive tab and click the Work Offline mode to enable the online mode.
This will connect to the mailbox and download the updated information.
Solution #6: Create a New Outlook Profile
If your Outlook profile is damaged or corrupted, you may encounter issues when sending or receiving emails. To fix this issue, create a new profile.
To create a new profile,
- Close Outlook.
- Go to Control Panel > User Accounts > Mail.
- Click Show Profiles > Add
- Give a new name for your profile.
- Enter your email address.
Next, delete the old Outlook profile.
Before deleting your profile, we recommend you take a backup of your PST file as this will be permanently deleted.
The steps for deleting an existing profile are:
- Close Outlook.
- Go to Control Panel > User Accounts > Mail.
- Click Show Profiles
Restart Outlook. It will automatically create a new PST file and download all the data associated with your profile.
Solution #7: Verify SMTP Address
Sometimes, even if one SMTP address in your distribution list is corrupted or incorrectly formed, Outlook will not send the email to the other email addresses in the list. To avoid this problem, check every email address in your To, CC, and BCC fields to ensure they are correct, especially if you’re sending to a large list.
Solution #8: Check for Corrupted PST Files
If none of the above steps work, the cause is most likely to be a damaged PST file. You can repair it using the Scanpst tool located in the Outlook folder. This is a built-in tool that can be used to repair mildly-corrupted files.
Here are the steps:
- Navigate to the folder where Outlook is installed and start this tool.
- Browse and add the PST file when prompted.
- This tool will scan the contents, and display the detected errors.
- You can click the Repair button to allow Scanpst to repair this file.
If the Scanpst tool is unable to fix the problem, it could mean that the PST file is moderately to heavily corrupted. In such a case, you need a specialized tool like the Stellar Repair for Outlook.
This is an advanced Outlook PST repair tool that can fix corrupted PST files and at the same time, safely extract the contents to another PST file. It will even auto-split the new PST file to prevent corruption issues.
Thus, these are some solutions to fix the Outlook send/receive errors in Outlook 2010 or Outlook 2013.
Conclusion
In all, Outlook cannot send or receive emails because of issues like no Internet connection, wrong configuration settings, and a damaged PST file. You can check out the solutions mentioned in this article, which range from creating a new profile to verifying the SMTP addresses.
If none of these solutions work, you can explore using Stellar Repair for Outlook as it can fix the errors in your PST file and also safely extract the contents from the damaged file and move them to a new file.
This tool comes with a simple UI that makes it ideal for all users. Moreover, you can use it across multiple use cases, making it a good choice for organizations that use Outlook for communication.
