• Business
    • Marketing
    • Biz Tech
  • Cloud
  • Social Media
  • Software
  • Gaming
  • More
    • Alternatives
      • Movie Streaming Sites
        • 1MoviesHD
        • Hurawatch
        • Ifvod
        • Bflix
        • Couchtuner
        • FlixHQ
        • Movieorca
        • Turkish123
      • Anime Streaming Sites
        • Animesuge
        • Animekisa
        • Animedao
        • Anilinkz
        • Wcofun
      • Manga Sites
        • Asurascans
        • Comick.fun
        • Webtoon XYZ
      • Sports Streaming Sites
        • Streameast
        • Myp2p
        • VIPRow
        • NFLBite
      • Photos & Graphics
      • Game Utilities
      • Online Tools
      • Misc
  • Cybersecurity
  • Crypto

Subscribe to Updates

Get the latest creative news from FooBar about art, design and business.

What's Hot

Am I Shadowbanned on Twitter? – Uncovering the Truth and How to Fix It

May 30, 2023

How to Delete Reading List on Mac – Your Ultimate Step-by-Step Guide

May 30, 2023

Will a Text Message Say Delivered If Blocked? – The Ultimate Guide to Deciphering Blocked Messages

May 29, 2023
Facebook Twitter Instagram
  • Home
  • About Us
  • Privacy Policy
  • Advertise
  • Write For Us
  • Contact Us
Facebook Twitter
Digital Edge
  • Business
    • Marketing
    • Biz Tech
  • Cloud
  • Social Media
  • Software
  • Gaming
  • More
    • Alternatives
      • Movie Streaming Sites
        • 1MoviesHD
        • Hurawatch
        • Ifvod
        • Bflix
        • Couchtuner
        • FlixHQ
        • Movieorca
        • Turkish123
      • Anime Streaming Sites
        • Animesuge
        • Animekisa
        • Animedao
        • Anilinkz
        • Wcofun
      • Manga Sites
        • Asurascans
        • Comick.fun
        • Webtoon XYZ
      • Sports Streaming Sites
        • Streameast
        • Myp2p
        • VIPRow
        • NFLBite
      • Photos & Graphics
      • Game Utilities
      • Online Tools
      • Misc
  • Cybersecurity
  • Crypto
Digital Edge
Home»Guide»How To Reduce Turnover In Your IT Support Team
Guide

How To Reduce Turnover In Your IT Support Team

Michael JenningsBy Michael JenningsAug 26, 2019Updated:Aug 28, 2019No Comments5 Mins Read

High staff turnover rates are one of the largest costs companies face, and yet so few organizations take the necessary actions required to reduce it. This is especially true for IT support teams, which have even higher turnover rates than most other industry sectors. 

IT staff turnover is when an employee leaves the organization, and are then replaced. Attrition is similar, except the employee is not replaced. 

IT support team turnover is quite high compared to many other industries, sitting between 30%-50%, while other industries are usually well below 20% turnover. To hire and onboard a new employee, it can take up to 10 weeks and cost your company thousands of dollars. 

Sure, knowing attrition rates is great, but let’s actually calculate it. The equation is simple: take the number of employees who leave, divide that by the average number of employees on payroll in that time period, and multiply by 100. Let’s look at a real-world example:

Let’s say your IT support team lost 7 employees to turnover last year, and had an average of 27 employees on payroll for the year. The equation would be as follows: 7/27 * 100 = 25.92% turnover.

Per Michael Booz at LinkedIn, UX and designers have the highest overall turnover rate, with support teams being even higher. 

Determining the exact cause of IT support team turnover can be difficult. However, there are a few simple problems you can address to help reduce attrition:  

Contents hide
1 Improper Training
2 No Clear Career Path
3 Low Pay
4 Bad Management
5 How to Reduce IT Support Turnover
5.1 How to Spot Great Candidates
5.2 Create an Enjoyable Workplace
5.3 Train and Empower Your Staff
5.4 Pave a Clear Path for Advancement
5.5 Retain More Employees

Improper Training

Improper training is a major gripe for IT professionals working in support. Having to deal with a wide array of customer problems, proper training needs to be comprehensive, but many managers feel the pressure from senior management to rush to get staff ready for working on their own.

No Clear Career Path

Though IT is a fast-growing industry, some people who work in support may feel as if there is no clear career path for them. If they feel as if there are better job opportunities elsewhere, there is a good chance they will leave in favor of better opportunity. 

Low Pay

Not getting paid a reasonable salary for your duties is one of the fastest ways to get burned out. When you have to deal with people complaining all day, the stress of the business can get to you. 

Bad Management

Managers who try to insert themselves into every employee-customer interaction can cause a great deal of turnover. When employees feel as if management doesn’t trust them, they’ll feel more inclined to look for opportunity elsewhere. Allowing employees to resolve customer issues creatively can greatly increase their morale and help reduce turnover rates.   

How to Reduce IT Support Turnover

How to Spot Great Candidates 

In order to hire the best person to fill a position on your IT support team, you must first create a list of qualities you want them to have. There are a ton of skills and qualities to look for when hiring new employees. Certain skills will set some candidates apart from others, such as:

  • Problem solving
  • Project management skills
  • Works well with others
  • Organization

Create an Enjoyable Workplace

It’s pretty shocking the difference in quality of work when employees actually look forward to coming to work. Not only will employees do better work, but they’ll stick around for much longer when they enjoy coming to work. Creating incentive programs based on performance will also help maintain a high employee morale. 

An IT support team can be a very enjoyable job, if you make it that way. Treat your employees like assets and they’ll do great things.  

Train and Empower Your Staff

Implementing a comprehensive training program is critical to the health of your business. Making sure new employees are onboarded and trained properly is a great way to make sure turnover is kept to a minimum. Showing your employees real life use cases to train them is a great method to get them acclimated to working with your team. Let them know they’re rock stars, who can take on any challenge a customer may throw at them. 

Training takes quite a while to do correctly, ranging from 6 to 10 weeks. Throughout this training, empower your employees to be the best they can be. Give them the tools to solve problems creatively, and in a way that works best for them. Show your employees just how important they are to your organization. 

Here are a few suggestions to consider when creating a great training program: 

  • Assess each employees needs
  • Have leadership support the program
  • Create engaging and fun content

Pave a Clear Path for Advancement

In an industry such as IT, there are plenty of career paths and room for advancement. Your job is a manager is to show your employees this path, and provide them with the tools to find their way on that path. Not only is showing employees this path important, but being their “biggest cheerleader” is also important. You were in their shoes at one point, so why not help them out along the way with some of the tips and tricks you picked up? 

Retain More Employees

No matter how hard you try, sometimes employees will leave your organization. However, if you follow these steps, you will greatly reduce turnover and keep more of your awesome employees. Demonstrate to your employees how important they are, and the value they bring to your organization. 

Michael Jennings

Micheal wrote his first article for Digitaledge.org in 2015 and now calls himself a “tech cupid.” Proud owner of a weird collection of cocktail ingredients and rings, along with a fascination for AI and algorithms. He loves to write about devices that make our life easier and occasionally about movies. “Would love to witness the Zombie Apocalypse before I die.”- Michael

Related Posts

www.crunchyroll.com/activate ps4: The Ultimate Guide to Activating Crunchyroll on Your PS4

May 29, 2023

10 Advantages Of Online Learning Platforms On The English Language For Students Studying Abroad

May 12, 2023

What Does WRD Mean? – Unraveling the Mystery and Contextual Usage

May 10, 2023
Top Posts

17 TheWatchSeries Alternatives in 2023[100% Working]

Apr 29, 2023

27 1MoviesHD Alternatives – Top Free Options That Work in 2023

Feb 22, 2023

12 Zooqle Alternative Torrent Sites That Work In 2023

Feb 20, 2023

Is TVMuse Working? 100% Working TVMuse Alternatives And Mirror Sites In 2023

Feb 18, 2023

15 Cucirca Alternatives For Online Movies in 2023

Feb 15, 2023

SockShare – Is it Working? 22 Best Alternatives in 2023

Feb 14, 2023

23 Rainierland Alternatives in 2023

Feb 13, 2023
About Us

Digital Edge is the freshest voice in the field of technology and digital media. Our editorial staff is really passionate in their efforts to curate the latest technological breakthroughs in new and emerging technologies from all over the world to help businesses, IT professionals and consumers to stay abreast with all the latest developments.

We pride ourselves in providing quality content from reputed authors and bloggers as well as from passionate observers like you! If you have a unique voice that you would like to unleash on the rest of the world, then please let us know! Our editors go over everything with a fine tooth comb as a result of which any proverbial cracks are paper-thin from which no inaccuracies ever seep through! However, if there is anything you do not agree with or if you want to comment on the swell job that we are doing, feel free to reach out to us as well. We love hearing from you!

Most Popular

Looking for An Effective Way to Download, Record and Organize Media? Audials Moviebox 2019 is Your Answer

Jun 26, 2019

Top 5 Strategies For Better Document Management At Your Business

Jul 18, 2019

Spotlight On Recent Charitable Activities

Aug 7, 2019
Our Picks

Am I Shadowbanned on Twitter? – Uncovering the Truth and How to Fix It

May 30, 2023

How to Delete Reading List on Mac – Your Ultimate Step-by-Step Guide

May 30, 2023

Will a Text Message Say Delivered If Blocked? – The Ultimate Guide to Deciphering Blocked Messages

May 29, 2023
Facebook Twitter
  • Home
  • About Us
  • Privacy Policy
  • Advertise
  • Write For Us
  • Contact Us
© 2023 ThemeSphere. Designed by ThemeSphere.

Type above and press Enter to search. Press Esc to cancel.