iPhone Can’t Hear Caller Unless on Speaker – Your Ultimate Guide to Fixing This Annoying Problem

Table of Contents:

1. Restart Your iPhone
2. Turn Up the Call Volume
3. Disable Bluetooth Connectivity
4. Clean the Earpiece and Microphone
5. Check for Debris in the Protective Grill
6. Run Audio Diagnostics
7. Update Your iPhone’s Software
8. Reset Network Settings
9. Change Accessibility Settings
10. Remove or Change Your Phone Case
11. Check If Your iPhone Is Stuck in Headphone Mode
12. Perform a Factory Reset
13. Contact Apple Support

1. Restart Your iPhone

Before diving into more complex solutions, restarting your iPhone is always a good idea. This simple step can often resolve minor software glitches that might be causing the problem. To restart your iPhone, follow these steps:

1. Press and hold the side button and volume up or down button until the power off slider appears.
2. Drag the slider to turn off your iPhone.
3. Wait at least 30 seconds, then press and hold the side button until you see the Apple logo.

2. Turn Up the Call Volume

Make sure the call volume on your iPhone is turned up. To adjust the volume during a call, follow these steps:

1. While on a call, press the volume up button on the side of your iPhone until the volume reaches the desired level.
2. If you’re not on a call, open the Settings app, tap Sounds & Haptics, and adjust the Ringer and Alerts slider.

3. Disable Bluetooth Connectivity

Ensure your iPhone isn’t connected to a Bluetooth device, as this may be causing the problem. To disable Bluetooth, follow these steps:

1. Open the Settings app on your iPhone.
2. Tap Bluetooth.
3. Toggle off the switch next to Bluetooth.

4. Clean the Earpiece and Microphone

Dirt, dust, or debris in the earpiece and microphone can affect the call quality. Gently clean both components using a small brush or a toothpick. Be cautious not to damage the delicate parts.

5. Check for Debris in the Protective Grill

Examine the protective grill that covers the earpiece for any debris. If you find any, use a soft brush or compressed air to remove it gently.

6. Run Audio Diagnostics

Use Apple’s built-in diagnostics tool to test the audio components of your iPhone. To do this, follow these steps:

1. Go to Settings > Privacy > Analytics & Improvements.
2. Enable Share iPhone & Watch Analytics.
3. Contact Apple Support and request an audio diagnostic test.

7. Update Your iPhone’s Software

Keeping your iPhone updated with the latest software can resolve various issues, including audio problems. To update your iPhone’s software, follow these steps:

1. Connect your iPhone to Wi-Fi and ensure it’s charged or connected to a power source.
2. Open the Settings app and tap General.
3. Tap Software Update and follow the on-screen instructions to install the update if available.

8. Reset Network Settings

Resetting your iPhone’s network settings can resolve issues related to connectivity, including call audio problems. This action will erase your saved Wi-Fi passwords and other network settings. To reset network settings, follow these steps:

1. Open the Settings app on your iPhone.
2. Tap General > Reset.
3. Select Reset Network Settings and confirm your action.

9. Change Accessibility Settings

Adjusting specific accessibility settings on your iPhone might help resolve the call audio issue. To change the accessibility settings, follow these steps:

1. Open the Settings app on your iPhone.
2. Tap Accessibility > Audio/Visual.
3. Toggle off the switch next to Phone Noise Cancellation.
4. Change Call Audio Routing to Automatic.

10. Remove or Change Your Phone Case

Some phone cases or screen protectors might obstruct the iPhone’s earpiece or microphone, causing audio issues during calls. Remove your phone case and screen protector, then test the call audio again. If the problem is resolved, consider getting a case or screen protector that doesn’t interfere with your iPhone’s audio components.

11. Check If Your iPhone Is Stuck in Headphone Mode

If your iPhone is stuck in headphone mode, you may experience call audio issues. Check for a headphone icon in the status bar, and if present, try the following steps to fix the problem:

1. Insert and remove a pair of headphones into the headphone jack several times.
2. Use a toothpick or compressed air to clean the headphone jack.
3. Restart your iPhone.

12. Perform a Factory Reset

If none of the above solutions work, you may need to perform a factory reset on your iPhone. This action will erase all your data and settings, so back up your iPhone before proceeding. To perform a factory reset, follow these steps:

1. Back up your iPhone using iCloud or iTunes.
2. Open the Settings app on your iPhone.
3. Tap General > Reset.
4. Select Erase All Content and Settings, then confirm your action.
5. After the reset, set up your iPhone as new and restore your data from the backup.

13. Contact Apple Support or Visit an Authorized Service Center

If you’ve tried all the solutions mentioned above and the issue persists, it might be a hardware problem. In this case, contact Apple Support or visit an authorized service center for further assistance.

Conclusion

Experiencing call audio issues on your iPhone can be frustrating, but the solutions provided in this article should help you resolve the problem. Remember to start with the most straightforward solutions, like checking your call volume and cleaning your iPhone’s earpiece and microphone, before moving on to more complex fixes, like resetting network settings and performing a factory reset. If you cannot resolve the issue, don’t hesitate to contact Apple Support or visit an authorized service center for help.

FAQs

Why can’t I hear my phone calls unless it’s on speaker?
There could be several reasons for this issue, such as debris in the earpiece, low call volume, software glitches, or hardware problems. Try the solutions mentioned in this article to fix the problem.

Why is my iPhone volume so low all of a sudden?
Your iPhone’s volume might be low due to software issues, accidentally lowered volume settings, or hardware problems. Ensure the volume is turned up, check for software updates, and try the solutions in this article.

Why can’t I hear the other person on the phone?
If you can’t hear the other person on the phone, it could be due to issues with your iPhone’s earpiece, call volume, or network connectivity. Follow the solutions in this article to resolve the problem.

How do I fix my iPhone if I can’t hear calls unless on speaker?
To fix this issue, try the solutions mentioned in this article, such as cleaning the earpiece and microphone, adjusting call volume, turning off Bluetooth, updating your iPhone’s software, and performing a factory reset.