Author: Michael Jennings

Whether you’re looking to hire an inbound call center rep or you are an inbound rep and are looking to better yourself professionally, knowing what the top qualities are extremely important. We will dive into some of the best qualities an inbound call center rep can have, and why those qualities matter.  It’s no secret that attrition rates in inbound call centers have some fairly high turnover rates. This comes at a great cost, since it’s very costly to recruit, hire and train new employees. Some studies show that turnover rates in inbound call centers can reach as high as…

One thing that is bound to happen with a portable device that you own is that you’re going to have to recharge it sooner or later. Charging has become a market segment that has grown quite a bit of popularity in recent years, and that’s because the portable devices that we use have become a lot more powerful, and are continuing to become more powerful every year. You’ve got brands such as Anker, Aukey, and RAVPower, all of which are quite large names on Amazon. Each of these brands has created chargers that are powerful and innovative with what charging…

The prospect of creating machines with artificial intelligence has long been a subject of fascination for many, often seen as the ultimate goal for both of technology and industrialisation. The reasoning goes that by handing over routine and tasks, sometimes even complex, to machines, time will be freed to be more productive. So now that Artificial Intelligence is with us, albeit in its early stages, many sectors and their customers are starting to see the benefits. Fintech is a great example of this with many processes now being automated, security being advanced and customer service being enhanced. From the consumer’s…

In an age of digital-first communication, communications with potential and repeat customers rarely occur in person. Is this a positive or negative development? It’s certainly a boon to easily connect with an audience via phone, video conference, or live chat. But this level of 21st-century connectivity often reduces both the need and desire to meet your customers face-to-face.Is there a missing opportunity for professionals in marketing and sales to build meaningful relationships by utilizing in-person events? While face-to-face meetups may seem like traditional tactics from days gone by, those looking to create unique opportunities to meet and convert leads should…

While it’s true that first impressions do matter for online businesses, there are other things you need to worry about than just customers’ initial impressions. In fact, sustained and regular focus on your brand’s image will have a more significant effect on your business in the long-term. This is when you turn to online reputation management services.  What is Online Reputation Management (ORM)? In a nutshell, online reputation management (ORM) is the process of looking after your brand’s image and credibility online and making sure the message your customers get from your brand is the one that you intend them…

Optimization is the key to good marketing. Having and implementing a strong business plan will get you on the right track but if you want to maximize your business productivity and profits, you need to be testing and optimizing your business operations. Even small improvements to your product pages can make a huge difference in your business performance. So this article is all about three high impact optimization tips that are guaranteed to make a notable difference in your product pages conversion rates. You can read about conversion rate optimization on omniconvert.com. 1. Video Everyone prefers to get a complete…

If you have ever heard of the phrase “Don’t go chasing waterfalls” then it was quoted from James martin who created the rapid application development (RAD) model in 1991. This model was created due to the shortcomings of the Waterfall methodology which was dominant at that time. So, what is RAD? What is rapid application development? From the name, you can deduce that it concerns building an application rapidly. But that is not all there is to RAD. unlike the Waterfall model, it focuses on user feedback to create working solutions over strick planning and execution. With RAD there is…

The modern day presents a lot of opportunities for the use of technology in business. Due to the fact it is incredibly multi-faceted, technology is used in a range of ways, whether in our offices, in global communication or in our customer service. There are a number of benefits in the use of technology in your business, and it is important to be aware of them so they can be used to your advantage. Whether you are part of an SME or a large business, the key to succeeding with tech in business is in knowing exactly what your business…

They type and volume of contracts vary greatly among different industries.  Whether you are a small business or a large international corporation, you still need a reliable system to manage your contracts.  Contracts form the backbone of virtually every business and how they are managed can ultimately determine the success of an enterprise. When contracts are not managed in an efficient and standard way, it can lead to missed deadlines, payments and even an interruption in workflow.  There is even a risk of litigation if contracts you don’t honor contracts. The data in contracts is valuable, both for current and…

Almost every country is trying to establish a citizen identification system that is tied to a unique number now — and it’s pretty useful. Social Security Number is one of those many things. However, one thing many of us forget is that almost all of us have one of such numbers already — your phone number. Unlike most of you may think, a phone number is not a random combination of numeric characters. It contains a lot of data that can lead to the actual person. In this article, we will be talking about a common application of your number…