Author: Michael Jennings

Ready for a single-question business quiz? What is the single most determinative factor for customer retention? It is a positive customer experience. That means the total customer experience from initial sales contact to completing the sale. The primary, collective goal for the company must be to leave the customer eager to repeat that pleasurable buying experience. Single Biggest Threat to Satisfactory Customer Experience The sales process is multi-faceted and a team effort. Marketers have worked hard to put together an attractive product or service presentation. Sales personnel work diligently to even get the chance to present that sales proposition.. Along…

With so many options, choosing the right software for business becomes a real challenge. Looking for cloud predictive dialer? Then you’ll find this article helpful. What Is Predictive Dialer? An outbound predictive dialer is a calling system that automatically dials telephone numbers from the list. Similarly to other autodialers, predictive dialer takes over the routine manual dialing and connects agents with the real people by skipping voicemail, busy signals, no-answer, and disconnected numbers. However, there’s one important characteristic of predictive dialer that makes it the most desirable system for outbound call centers. Its sophisticated algorithm uses call metrics to predict…

Today’s technologies are going to shape tomorrow’s world. There has been a breakthrough in new technologies that have a huge impact on people’s life. As Chief Technology Officer at the World Economic Forum said: “From income inequality to climate change, technology will play a critical role in finding solutions to all the challenges our world faces today, this year’s emerging technologies demonstrate the rapid pace of human innovation and offer a glimpse into what a sustainable, inclusive future will look like.” Let’s look at how some new technologies have an impact in 2019. Say Hello To Our Social Robots A…

The pursuit of success as an entrepreneur can never be accomplished without focusing on yourself since the outcome of your actions is limited to your capabilities. It is, therefore, not surprising that all great entrepreneurs are persons who have heavily invested in their personal development and growth. This is because one of the oldest lessons in life is that success is attracted by personalities and greatness in any area of life begins from within. For entrepreneurs, the odds are raised since they are responsible for their businesses, and the ability to surge forward has to begin with self-improvement. The burning…

The eternal dilemma faced by any growing business is whether to keep every aspect of the operation in-house or to outsource parts of it to independent providers from outside of the company. Let’s be honest, there are sound arguments for both.  Sub-contracted labour is often considered more expensive then employing your own because there’s a perception that there’s a third party between yourself and the employee also taking a cut.  In reality though, a specialist IT company is likely to be spreading their workforce across different companies – so, they may be helping you cut your network costs, at the…

We have wondered about the concept of a perfect media player for quite some time. The last time we really checked, though, everyone has their own concept about this thing. Some people are good with an intuitive User Interface while others need features like DNLA streaming or YouTube video downloads. As it happens, though, the default media players on Windows or macOS don’t offer any of these — almost never. It is the same reason why almost everyone needs a multi-purpose media player like 5KPlayer. We actually came across 5KPlayer some time before — and were really impressed by what…

For organizations in industries like construction, energy, mining, agriculture, transportation, and telecommunications that don’t make the industrial drone investment will struggle to make up ground on competitors who do. Some firms even use baitcasting drones in the fishing industry. Not all industrial drones are created equal, however, and for the investment to be truly beneficial, the buying decision needs to be carefully made.  Here are five features that belong on every industrial drone. #1. Serious shelter Once your organization has invested in an industrial drone, it will very likely skyrocket to the number one position on your list of favorite things.…

If your business needs a little push, then you might need a different kind of marketing. KOLs can be the sort of driving force you need backing your brand and introducing it to a wider audience. This article will discuss KOLs and how you can find the perfect one to push your brand in new directions. What is a KOL? You likely have seen KOLs and not even realized it. Any time you see a celebrity or expert promote something that they are an authority on, then you’re seeing a KOL at work. KOL is short for key opinion leader.…

Unlocking your iPhone is a no brainer as it offers you much greater flexibility when using it both at home and on vacation, however many people often hold back unlocking their iPhone as they are unsure about the unlocking process. Rightly, people want to make sure their iPhone continues to work as it used to – with fears about security, viruses, performance and legality being formed from poor methods of unlocking such as jailbreaking or being scammed by unscrupulous services. There is a way of unlocking your iPhone without negatively affecting any other aspect of the iPhone’s performance, let’s look…

As an enterprise, your applications and data centers are of the utmost importance. An enterprise makes massive investments into their applications and data platforms, but if something happens to sideline them in the form of an outage it can create devastating ripple effects.  For an enterprise organization, an outage related to database, hardware, or software assets can last just a few minutes up to several days or more. The losses can be extraordinary.  There are DevOps tools for enterprise-level organizations that can help in this area. For example, there are ways to identify potential regressions in response times and failure…