Author: Michael Jennings

“I got a WD My Passport hard drive from my friend as my birthday present. I was so happy to try it on my MacBook Air, only to find I could not save any files to it. I always use an external drive to share files between my MacBook Air and Windows computer in my office. This is the first time that I encountered such a problem. Does anybody know why and how to make the hard drive compatible with Mac and PC?” Does it sound familiar to you?  Windows and macOS use completely different logics to store and manage…

Technology is critical in our lives, and this is something that we can never deny. For one, it has affected how we communicate with each other, and it’s also changing how industries operate.  The construction industry is no exception to this, and for the past few years, it’s enjoying the benefits technological advancements have to offer. It has helped thousands of companies improve project design, reduce overall cost, and many more.  No wonder why professionals have embraced specialized technology as they know how beneficial it can indeed be. Allow us to discuss some of the ways the construction industry is…

The world is going digital and this means people are increasingly opting for digital means of storing data, communicating with peers and even engaging in transactions. This makes us even more dependent on digital gadgets and creates big problem if these mechanical beings start malfunctioning in any way. But data recovery software can provide you with an edge over all such troubles with the ability of recovering all the data you thought was lost for eternity. Let us now take a look at a top choice in the field-EaseUS data recovery software. Ease Of Use One of the biggest reasons…

Support rep training is a highly researched topic in the realm of customer experience. At the same time, support rep managers remain to have issues in finding the best ways to train their support representative teams. Whenever support reps are asked their thoughts on how to improve their performance, better training is always highly requested. However, making improvements to support rep training isn’t always simple. In fact, it can be rather difficult, since each business and support rep team is unique. But, with two decades of experience, we hope to help you with the best support rep training tips that…

As big of a problem as attrition is, very few companies take the proper action to reduce their employee turnover. In no other industry is this a bigger problem than support teams working in call centers, where staff turnover rates are astronomical compared to other industry sectors.  Support team turnover is the act of an employee leaving, whether voluntary or involuntary, and the company having to replace the employee. Attrition is similar, except the employee is not replaced by a new employee. Customer support teams attrition and turnover rates can reach as high as 50% in some industries, which is…

Whether you’re looking to hire an inbound call center rep or you are an inbound rep and are looking to better yourself professionally, knowing what the top qualities are extremely important. We will dive into some of the best qualities an inbound call center rep can have, and why those qualities matter.  It’s no secret that attrition rates in inbound call centers have some fairly high turnover rates. This comes at a great cost, since it’s very costly to recruit, hire and train new employees. Some studies show that turnover rates in inbound call centers can reach as high as…

One thing that is bound to happen with a portable device that you own is that you’re going to have to recharge it sooner or later. Charging has become a market segment that has grown quite a bit of popularity in recent years, and that’s because the portable devices that we use have become a lot more powerful, and are continuing to become more powerful every year. You’ve got brands such as Anker, Aukey, and RAVPower, all of which are quite large names on Amazon. Each of these brands has created chargers that are powerful and innovative with what charging…

The prospect of creating machines with artificial intelligence has long been a subject of fascination for many, often seen as the ultimate goal for both of technology and industrialisation. The reasoning goes that by handing over routine and tasks, sometimes even complex, to machines, time will be freed to be more productive. So now that Artificial Intelligence is with us, albeit in its early stages, many sectors and their customers are starting to see the benefits. Fintech is a great example of this with many processes now being automated, security being advanced and customer service being enhanced. From the consumer’s…

In an age of digital-first communication, communications with potential and repeat customers rarely occur in person. Is this a positive or negative development? It’s certainly a boon to easily connect with an audience via phone, video conference, or live chat. But this level of 21st-century connectivity often reduces both the need and desire to meet your customers face-to-face.Is there a missing opportunity for professionals in marketing and sales to build meaningful relationships by utilizing in-person events? While face-to-face meetups may seem like traditional tactics from days gone by, those looking to create unique opportunities to meet and convert leads should…

While it’s true that first impressions do matter for online businesses, there are other things you need to worry about than just customers’ initial impressions. In fact, sustained and regular focus on your brand’s image will have a more significant effect on your business in the long-term. This is when you turn to online reputation management services.  What is Online Reputation Management (ORM)? In a nutshell, online reputation management (ORM) is the process of looking after your brand’s image and credibility online and making sure the message your customers get from your brand is the one that you intend them…