Business 3 Ways IVR Is Changing Customer ServiceBy Michael JenningsMar 30, 20180 Clumsy IVR deployment has become a source of customer dissatisfaction, with one-third of customers voicing frustration with automated systems that…
Business Observing Call Center Employees Through Electronic Performance MonitoringBy Michael JenningsApr 28, 20170 The characteristics of an efficient classical management theory is a concept that first emerged around the first part of the…